Refund policy

Refund Policy

All of our products are personalised and made specifically for you. For this reason, we do not offer refunds or returns once an order has been placed.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right.

When are refunds or replacements not available?
While we strive for complete satisfaction, there are a few instances where we cannot offer a refund or replacement:

- Customer input errors: If incorrect size, color, or personalization details were submitted at checkout, we are unable to offer a refund or replacement. Please carefully review all details before placing your order.
- Incorrect or incomplete shipping Addresses: Please double-check your shipping address at checkout. We cannot guarantee reshipment if an order is returned due to a missing or incorrect address. If you notice an address issue, please contact us as soon as possible and we will do our best to assist you.
- Customer-uploaded image quality: For products using customer-uploaded photos, images must meet a minimum quality of 300 DPI resolution, with clear sharpness, proper lighting (no overexposure or glare), and no blur. We are not responsible for unsatisfactory results caused by low-quality images.

EU 14-Day Cooling-Off Period
If your order is being shipped into the European Union, please note that the right of withdrawal does not apply to goods that are made to your specifications or clearly personalised, in line with EU consumer law.

Contact
If you have any questions about this policy, get in touch at contact@vindosgifts.com.